Terms of Service

Terms of service

Last updated: April 29, 2026

Ecohogar Plaza (“we,” “our,” or “us”) operates this website. By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.

1. Market and Eligibility: Our Services are exclusively directed to residents of the United States and Canada. By using this store, you represent that you are at least the age of majority in your jurisdiction. You agree to provide accurate and complete information for all purchases.

2. Products and Pricing We strive for accuracy in product descriptions and pricing. Prices are in USD and are subject to change without notice. For orders within the USA and Canada, any applicable sales tax will be calculated at checkout.

3. Orders and Global Fulfillment

• Fulfillment Partner: All orders are processed and shipped through our exclusive international partner, CJ Dropshipping.

• Shipping Policy: Shipping is Free and Insured for our target markets (USA/Canada).

• Delivery Responsibility: While we facilitate the shipping process, we are not liable for delays caused by external carriers or customs procedures.

• International Shipments: The final price paid in our store covers the product and shipping costs. Any potential import duties, taxes, or fees imposed by local customs authorities upon arrival are not included in the purchase price. By proceeding with your order, the customer acknowledges and accepts that they are responsible for these potential import charges, as detailed in our [Shipping Policy].

4. Returns and Address Notice

• Authorized Returns: Returns are governed by our Refund Policy. All returns must be sent to our authorized international logistics centers, never to our administrative office.

• Address Disclaimer: Our registration address in Venezuela is for legal and administrative purposes only and is not a returns collection center or warehouse. Packages sent to this address will not be accepted or processed.

5. Intellectual Property: All content, trademarks, and logos on this site are the property of Ecohogar Plaza. Unauthorized use, reproduction, or distribution is strictly prohibited.

6. Errors, Inaccuracies, and Order Modifications: While we strive for accuracy, errors in pricing or product information may occasionally occur. If we identify an error in an order, we will notify the customer via email before processing the shipment. In such cases, we will offer the customer the choice to proceed with the corrected information or cancel the order for a full refund. We reserve the right to refuse or cancel orders that appear to be placed in violation of these Terms or for other administrative reasons, always ensuring clear communication with our customers.

7. Limitation of Liability: The products are provided “as is.” To the fullest extent permitted by law, Ecohogar Plaza shall not be liable for any indirect or consequential damages arising from the use of products purchased through our store.

8. Governing Law: These Terms and your use of the Services shall be governed by and construed in accordance with the laws of Venezuela, as our administrative headquarters. However, we commit to respecting the consumer protection rights applicable in our sales territories (USA and Canada).

9. Contact Information: For questions regarding these Terms, please contact us:

• Legal Operator: Ecohogar Plaza is a commercial brand operated by Claudio Antonio Gil Segovia, Tax ID (RIF): V-11586785-3.

• Email: info@ecohogarplaza.store

• Phone: +58 414 350 3326

Administrative Office: CALLE PRINCIPAL CASA NRO SIN NUMERO SECTOR MORON

CENTRO, DETRAS DE LA IGLESIA MORON LARA ZONA POSTAL 3061