Shipping Policy

Shipping Policy 

Last updated: April 29, 2026

Thank you for choosing Ecohogar Plaza. We are committed to transparency and clarity regarding our delivery processes for the North American market.

1. Market Focus: We proudly serve customers located exclusively in the United States and Canada.

2. Shipping Rates: FREE & INSURED We offer FREE Standard Shipping (Insured) on all orders to the United States and Canada. There are no additional shipping fees at checkout. Your order is fully insured against loss or damage during transit.

3. Order Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is dispatched from our international fulfillment centers, you will receive an email notification containing your tracking number.

4. Shipping Estimates: We partner with global logistics leaders, including CJ Dropshipping, to ensure your products arrive safely.

• United States: 10 – 20 Business Days.

• Canada: 10 – 20 Business Days.

• Note: These are estimated delivery times. While most orders arrive sooner, factors such as seasonal peaks, weather conditions, or carrier delays may impact delivery.

5. Customs, Duties, and Taxes (Transparency Guide): At Ecohogar Plaza, we partner with international fulfillment centers to bring unique, high-quality products directly to your door. Because our items cross international borders to reach you, we want to ensure you have full visibility regarding customs and import regulations.

• What is included? The final price paid at checkout covers the cost of your product and shipping.

• Import Duties: Please be aware that, depending on the regulations of your country, local customs authorities may apply import duties, taxes, or fees upon arrival. These charges are independent of Ecohogar Plaza and are determined by local government agencies.

• Guidance for your convenience: To help you plan your purchase, here are general guidelines based on current regulations:

  • United States: Customs generally allows for duty-free entry for packages with a low de minimis value (often under $800 USD).

  • Canada: Duties and taxes depend on the specific item and provincial regulations.

  • Recommendation: We encourage you to visit the official customs website for your country (such as the CBP for the US or the CBSA for Canada) if you have specific questions about potential fees for your order.

• Our Support: While these fees are the responsibility of the recipient, we are here to support you. If you have questions about your shipment, please reach out to our team at info@ecohogarplaza.store and we will gladly help track your package and clarify the process.

6. Tracking Your Order: You will receive a tracking number via email as soon as your order ships. Please allow 48–72 hours for the tracking information to synchronize with the carrier's system. You can track your package directly through our website or the carrier's portal.

7. Lost or Delayed Packages: An order is officially considered "lost" if it has not arrived within 30 business days from the shipping date. In such cases, we will provide a full refund or a free replacement at no extra cost to you.

8. Incorrect Shipping Address: Please verify your shipping details carefully before completing your purchase. Ecohogar Plaza is not responsible for orders that are undeliverable due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for any additional shipping fees required to resend the order.

Need to make a return? Please review our [Refund & Return Policy] here.