Refund Policy

Refund & Return Policy

Last updated: April 29, 2026

At Ecohogar Plaza, we want you to be completely satisfied with your purchase. We understand that sometimes things might not go as expected, and we are here to help.

1. General Guidelines: As we partner with international logistics centers to offer you unique products at competitive prices, our return and refund policies are designed to balance service and operational reality.

2. Damaged or Defective Items: We take great care in shipping your orders. If your item arrives damaged, defective, or incorrect, please notify us within 72 hours (3 business days) of receiving your package.

• How to report: Please send an email to info@ecohogarplaza.store with your order number and clear photos/videos of the damage.

• Resolution: We will review your request and, if approved, we will provide a full refund or a free replacement at no extra cost to you.

3. Returns (Change of Mind) We accept returns for items you decide you no longer want, provided they are in their original, unused condition and packaging.

• Important Notice regarding International Returns: Because we operate with international fulfillment centers (located primarily in Asia), returns for "change of mind" may require shipping the product back to these international facilities.

• Cost: Please be aware that return shipping costs can be significant due to international logistics. We recommend considering this before finalizing your purchase, as the return shipping cost is the responsibility of the customer.

• Process: Contact us at info@ecohogarplaza.store within 30 days of delivery to initiate the return process. Once we provide the return address and you send the item, we will process your refund upon receipt and inspection at our facility

4. Non-Refundable Items: Due to hygiene and safety reasons, certain personal wellness or intimate products (as noted in the product description) are not eligible for return once opened.

5. Administrative Location: Please note that our office in Venezuela is strictly for administrative and customer support purposes. It is not a collection center for returns. All returns must be sent to the specific logistics facility address provided by our support team upon approval of your request.

Have questions about shipping times? Please review our [Shipping Policy]