Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. Where do you ship? 

Currently, we ship exclusively to residents of the United States and Canada to ensure the most reliable delivery times and service quality.

2. How much does shipping cost? 

Shipping is 100% FREE and Insured for all orders within our supported regions. Please note that while the shipping cost is covered by us, any potential import duties, taxes, or fees imposed by local customs authorities upon arrival are the responsibility of the customer.

3. Where are my items shipped from? 

To offer competitive pricing and high-quality products like our G-Shape Smart Lamp or Rain Cloud Humidifier, all orders are processed and shipped through our exclusive international fulfillment partner, CJ Dropshipping. Items are dispatched from our international logistics centers.

4. How long will it take to receive my order? 

For both the United States and Canada, our standard delivery time is 10 - 20 business days. Please allow 1-3 business days for order processing before your tracking number becomes active.

5. How can I track my order? 

Once your order is dispatched, you will receive an email with a tracking number. You can use this number on our website to see real-time updates on your delivery progress.

6. What is your return policy? 

We offer a 30-day return policy for items in their original, unused condition.

Important Note: 

• Returns must be sent to our authorized international logistics centers, not to our administrative headquarters. Our office in Venezuela is strictly for legal and administrative purposes and cannot process incoming packages.

• How to start: To initiate a return, please contact us at info@ecohogarplaza.store to receive the correct return address and instructions.