Privacy Policy 

Privacy policy

Last updated: April 29, 2026

Ecohogar Plaza (“we,” “our,” or “us”) operates this store. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store. By using our Services, you agree to the terms described herein.

1. Focus on North American Markets

Our services are specifically designed for and directed to customers located in the United States and Canada. We align our data practices with the privacy standards of these regions to ensure a secure shopping experience.

2. Personal Information We Collect

To fulfill orders and provide support, we collect:

• Contact details: Name, billing address, shipping address, phone number, and email.

• Financial information: Payment card details (processed securely via encrypted third-party gateways).

• Transaction information: Items purchased and store interactions.

• Device information: IP address, browser type, and cookies for fraud prevention.

Cookies and Tracking: We use cookies to optimize your experience and analyze traffic on our site. You can configure your browser to reject all cookies or to indicate when a cookie is being sent. However, if you choose to disable cookies, some parts of our site may not function correctly.

3. Third-Party Disclosure & Global Fulfillment

We do not sell your personal information. To fulfill your orders, we share necessary data with trusted partners:

• Google Services: Our website is hosted via Google Sites, and we use Google's infrastructure to manage our online presence securely.

• CJ Dropshipping: Our exclusive fulfillment partner. We share your name, shipping address, and phone number with them to facilitate direct shipping from their international warehouses to your location in the USA or Canada.

• Payment Processors: To securely authorize and complete transactions. Your sensitive payment data is handled by our secure payment gateways (such as PayPal) and never stored on our servers.

4. How We Use Your Information

• Order Fulfillment: Processing payments, managing shipping, and providing confirmations.

• Customer Support: Communicating via info@ecohogarplaza.store

• Risk Management: Screening orders for potential fraud to protect our customers.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including processing orders, resolving disputes, and satisfying legal or accounting obligations.

5. Your Rights (USA & Canada)

We respect your privacy rights under CCPA/CPRA (USA) and PIPEDA (Canada). Depending on your location, you may have the right to access, delete, or correct your personal data. To exercise these rights, please contact us at info@ecohogarplaza.store

6. International Data Transfers

To provide our global shipping model, your information may be transferred and processed in the United States, Canada, and China (where our fulfillment partner operates). We ensure all transfers comply with recognized legal protection mechanisms.

7. Contact & Business Information

For questions regarding your privacy, please contact us:

• Legal Operator: Ecohogar Plaza is a commercial brand operated by Claudio Antonio Gil Segovia, Tax ID (RIF): V-11586785-3.

• Email: info@ecohogarplaza.store

Administrative Office: CALLE PRINCIPAL CASA NRO SIN NUMERO SECTOR MORON

CENTRO, DETRAS DE LA IGLESIA MORON LARA ZONA POSTAL 3061

PLEASE NOTE: Our address in Venezuela is for legal and administrative registration only. It is NOT a warehouse or a return location. For our detailed Shipping and Refund Policy, including instructions for our international logistics centers, please visit our [Shipping Policy] & [Refund Policy] pages.